Account Manager - Corporate

We are looking for an Account Manager - Corporate to own the full commercial relationship and customer's success across a book of 100 to 200 corporate accounts.

The ideal candidate will have a minimum of 2 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products.

Responsibilities:

• Own the full commercial relationship and customer's success across a book of 100 to 200 corporate accounts
• Build the systems, playbooks, and scaled motions that let you drive meaningful outcomes across a diverse book
• Advise on agent design, voice customization, conversation flows, integrations, and using data and logs to spot friction before customers do
• Connect what's working technically to what's growing commercially and partner closely with high growth accounts to help them achieve value
• Own NRR across your managed book of business, drive cross-sell into ElevenLabs' expanding product suite, and lead renewals end to end

Requirements:

• Minimum 2 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products
• A track record of owning commercial outcomes: quota, renewals, cross-sell, and the full expansion motion from identifying the opportunity to closing it
• Comfortable managing a high-volume book of business with a systems mindset
• Hands-on familiarity with AI concepts, API integrations, and SDKs
• Experience using product usage data to stay ahead of your accounts

Compensation:

• Competitive on target earnings (OTE) structure with a split of 70% base and 30% variable
• Variable compensation is weighted 100% net revenue retention (NRR) with an emphasis on product cross sell

Benefits:

• Innovative culture
• Growth paths
• Learning & development
• Social travel
• Annual company offsite
• Co-working stipend