Description
Job Description
The Strategic Pursuits Customer Engineer (CE) is a trusted technical advisor and strategic partner to a focused portfolio of Cloudflare's most important accounts.
You will work alongside account teams and senior customer stakeholders to understand each organisation's business priorities, technology landscape, and long-term transformation agenda,and translate them into measurable outcomes with Cloudflare.
This role combines deep technical credibility with strategic account leadership.
You will shape multi-year technical strategy, connect Cloudflare's platform capabilities to enterprise-wide initiatives, and orchestrate the right Cloudflare resources across sales, product, support, services, and leadership.
You will guide customers from discovery and technical validation through adoption, value realization, renewal, and expansion, while building durable relationships across engineering, security, infrastructure, product, and executive teams.
Responsibilities
- Strategic account technical leadership: Own technical relationships and account strategy for a focused portfolio of strategic customers; align architecture and engagement plans to customer priorities and Cloudflare opportunities.
- Executive and stakeholder partnership: Build trusted relationships with technical and executive leaders; lead strategic discussions, briefings, workshops, and reviews that connect technology decisions to business outcomes.
- Enterprise architecture and transformation: Design Cloudflare architectures and phased roadmaps for complex environments, identifying cross-platform opportunities and dependencies.
- Opportunity shaping and technical validation: Lead discovery and technical validation with account teams, including solution narratives, demonstrations, proof-of-concept plans, and resolution of complex objections.
- Adoption, value realization, and risk: Coordinate internal teams and partners to support deployment, track customer outcomes, and address adoption risks,without replacing implementation owners.
- Commercial outcomes and expansion: Connect adoption to retention, renewal, and expansion; identify cross-sell opportunities and contribute technical insight to account and commercial planning.
- Cross-functional orchestration and customer advocacy: Mobilize Cloudflare experts around customer priorities, represent customer needs internally, and share product feedback.
- AI and workflow improvement: Use AI and internal tools responsibly to improve research, analysis, documentation, and routine work.
- Enablement and reusable knowledge: Develop and share technical resources, architecture patterns, workshops, and lessons learned for use across strategic accounts.
Requirements
- Significant customer-facing technical experience supporting large, complex enterprise or strategic accounts.
- Ability to build lasting technical and executive relationships, influence decisions, and coordinate cross-functional teams.
- Skill in designing and explaining enterprise network, application, and security architectures, including trade-offs and migration considerations.
- Deep knowledge of Cloudflare's product suite and the wider security, networking, and cloud landscape.
- Strong discovery, listening, facilitation, and presentation skills; able to communicate with engineers and C-suite leaders.
- Understanding of enterprise sales cycles, account planning, SaaS value realization, renewals, and expansion.
- Bachelor's degree required; MBA or advanced technical degree preferred.
- Willingness and ability to travel extensively for strategic engagements and industry events.