Quality Assurance Team Lead - Payment Operations

Join Wise's Quality Assurance team and help build world-class, scalable operations that keep customers safe and deliver great experiences. As a Quality Assurance Team Lead - Payment Operations, you will provide independent, expert assurance over how work is done, spotting risk, identifying control gaps, and turning insights into clear, practical improvements.

Key Responsibilities:

• Lead by example and drive a customer-focused and proactive risk & compliance management mindset across your team and the wider organization.
• Coach and develop a strong and competent QA team.
• Be accountable for your area of operations, identifying, proposing, and driving opportunities for improvements.
• Take responsibility for the accuracy and validity of the QA outcomes of the domain (Payment Defect and Exception Handling).
• Collaborate closely with stakeholders and communicate complex topics in an easy-to-understand and engaging way.

Qualifications:

• 3+ years of proven experience in leading, coaching, and managing the performance of a technical or analytical team in a relevant QA domain.
• Fluent in English (written and verbal skills).
• Proven project management skills to deliver a portfolio of projects and reviews on time and to a high standard.

Requirements:

• Deep familiarity with Pay-In & Pay-Out, Reconciliation & Settlement, and Exception Handling & Operational Excellence in the payments domain.
• Strong understanding of how money moves through a modern payments business.

Benefits:

• Salary: 3,450 - 4,500 EUR monthly gross + RSU (Restricted Stock Units)
• Opportunity to work with a global technology company and contribute to its mission of Money Without Borders.