Description
Hewlett Packard Enterprise is seeking a senior-level Advanced Customer Engineering (ACE) engineer to work with its largest and most important customers.
As an ACE engineer, you will be primarily responsible for working with Critical Account Program customers, providing senior-level case oversight and review, facilitating software engineering needs for defects, and offering remote and/or onsite support depending on the nature of the issue.
You must be able to deal with high-pressure situations and manage frustrated customers while being proactive in getting the information you need to be effective in these environments.
The ACE team is highly respected in the organization and is considered a senior-level engineering team that is relied upon to get things done that others can't.
Responsibilities:
- Work with Critical Account Program customers as a senior technical resource
- Identify sub-optimal designs and/or misconfigurations and consult on plans to correct them
- Collaborate with engineering escalation teams and customers to identify and troubleshoot issues and/or software or hardware defects
- Build strong customer relationships and become a trusted advisor
- Develop strong relationships across the wider internal organization to increase your knowledge, achieve faster outcomes, and build trust
- Be collaborative with your teammates and contribute to the team's collective knowledge and experience
Requirements:
- Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
- Typically 10-15+ years of experience
- Deep understanding of one or more areas of enterprise networking, including modern enterprise network design, implementation, and troubleshooting
- Excellent analytical and problem-solving skills
- Strong history of troubleshooting with customers
- Excellent written and verbal communication skills
- Ability to effectively communicate and build relationships with customer engineers and across all levels of customer organizations up to the executive level
What We Can Offer You:
- Comprehensive suite of benefits that support physical, financial, and emotional wellbeing
- Investment in your career development and growth
- Unconditionally inclusive work environment that celebrates individual uniqueness
Travel Requirements:
- Approximately 10-40% travel required, varying based on time of year, software release cycles, and new hardware releases