Customer Service Team Member - Twilight - Part Time

As a Customer Service Team Member at Starling, you will be the point of contact for customers, responding to their needs efficiently and timely. The role involves handling wide-ranging queries, from simple to complex issues. You will be part of a team that prioritizes customer satisfaction and continuous improvement.

The starting salary for this role is £28,000 FTE (roughly £18,600 for 25 hours, pro-rata).

Responsibilities:

• Provide exceptional customer service via phone, email, live chat, and social media.
• Show ownership and accountability for offering solutions that benefit customers.
• Maintain high standards and strive to improve customer service.
• Respond to customer complaints and escalate issues as necessary.
• Support continuous improvement within the contact centre.
• Actively seek to improve processes and workflows.
• Work effectively within a dynamic team environment.

Requirements:

• No prior experience in a contact centre environment is required, but you must demonstrate an understanding of great customer service.
• Comfortable communicating with customers through various channels.
• Excellent written and verbal communication skills.
• Ability to work in a fast-changing environment.
• Resilience in handling difficult interactions.
• Basic IT skills to navigate laptops and systems.

Benefits:

• Competitive salary
• Company-enhanced salary sacrifice pension scheme (7% employer contribution)
• Private Medical Insurance with Vitality
• 25 days holiday (plus public holiday allowance)
• Extra day's holiday for your birthday
• Life Insurance at 4x your salary
• 16 hours of paid volunteering time a year
• Ability to buy or sell annual leave
• Generous family-friendly policies
• Incentivised refer a friend scheme
• Perkbox membership