Description
We at TaskUs are looking for a Workforce Planner to join our team.
As a Workforce Planner, you will be an orchestrator, aligning with numerous programs to optimize employee productivity; coordinating with training and talent acquisition to forecast and manage staffing needs; and collaborating with IT to customize information systems - to help supervise fiscal activities within your team.
You will monitor the accuracy of billing procedures for all clients within the site; identify strategies to improve campaign processes and opportunities to increase profitability.
Responsibilities:
- Coordinate with operations, clients, and client services to gather all relevant data related to forecasting and calculation of program requirements.
- Maintain a roster of staff with accurate employee details, including availability, preferences, and skills.
- Publish over/under snapshots, and create action plans to address any staffing gaps or minimize overages.
- Ensure that the seating plan is accurate and adequate to meet operational needs.
Requirements:
- BPO Operations background.
- At least 2 years of experience in Workforce Planning, preferably with expertise in Forecasting, Capacity Planning and Scheduling, and Real Time Management.
- Ability to manage multiple, complex, ongoing tasks and projects.
- High attention to detail and strong desire to optimize procedures and processes.
- Proactive decision-making and problem-solving skills.
- Proficiency in statistical analysis and good computer and software skills.
- Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint).
- Strong verbal and written communication skills.
- High achiever and self-starter.
Benefits:
- Wild growth and working with happy, enthusiastic over-achievers.