Description
At Twilio, we're shaping the future of communications. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
As a Developer Success Engineer, you'll work directly with developers who want to learn how Stytch works, help them design an implementation, and answer any questions they have along the way. You'll also serve as the voice of the customer within Stytch and close the feedback loop by ensuring their insights make it back to our Product, Design, and Engineering teams.
Responsibilities:
- Build new features and fix bugs in Stytch and Twilio products.
- Serve as a technical resource for customers when they have questions about our product.
- Improve documentation and processes for internal and external stakeholders.
Qualifications:
- A genuine drive to understand customer needs and concerns.
- Troubleshooting , Deep curiosity, grit, and tenacity to dig into tough technical issues and track down root causes.
- Hands-on programming experience in a major language, with 2+ years writing code to build, debug, or automate, in a support, solutions, or software engineering role.
- Ability to debug others' code and ship small, well-tested fixes in an existing codebase.
- Familiarity with modern web services and APIs.
- Demonstrated ability to communicate credibly and effectively at all levels.
Desired qualifications:
- Experience with authentication protocols (SAML/OAuth), MFA, IdP.
- Prior experience in a customer-facing technical role, such as technical support, solutions engineering, field engineering, etc.
- Direct experience working on a dedicated software development or product team.
Location: This role will be remote and based in East Coast time zone only.
Compensation: The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $116,960 - $146,200
- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 - $154,700
- Based in the San Francisco Bay area, California: $137,520 - $171,900