Senior Manager, Accounts Receivable

Flexport is seeking a Senior AR Manager to lead the APAC accounts receivable function as part of its 2026 initiative to modernize and scale the global AR organization.

The ideal candidate is metrics-driven, comfortable managing high-volume, multi-entity, multi-currency operations, and skilled at building strong cross-functional and client relationships.

Key Responsibilities

• Own the end-to-end AR performance for APAC, including DSO, collections effectiveness, and past-due/aging targets, reporting results against KPIs on a weekly and monthly cadence to global finance leadership.
• Drive down past-due backlog through structured collection strategies, escalation protocols, and proactive cash application, with a focus on converting outstanding AR into cash faster.
• Lead automation and AI tech initiatives across the AR workflow (dunning, cash application, reconciliation, reporting) to reduce manual touchpoints and improve throughput, in partnership with Systems/RevOps.
• Partner with Billing, Operations, and client-facing (Sales/Account Management/CS) teams to resolve complex, multi-entity reconciliations and root-cause recurring disputes.
• Mitigate credit block (CB) by identifying trends, tightening controls with Billing/Ops upstream, and implementing preventive process changes.
• Ensure full compliance with Flexport's global AR policies, SOX/internal controls, and regional regulatory requirements, maintaining data integrity across systems.
• Lead, coach, and motivate a regional AR team, setting clear individual KPIs, running performance reviews, and building a culture of accountability and continuous improvement.
• Standardize APAC processes to Flexport's global playbook while adapting for local client and regulatory nuances.
• Present regional AR health, risks, and improvement plans to senior finance stakeholders, including escalation of at-risk accounts.
• Support systems implementations, UAT, and process documentation tied to AR automation projects.

KPIs / Success Metrics

• DSO (Days Sales Outstanding) and past-due percentage of total AR
• Collections-to-target ratio and cash applied vs. cash forecasted
• Chargeback rate and dispute resolution cycle time
• Reconciliation aging and accuracy (unapplied cash, unallocated credits)
• Team productivity and adherence to Flexport service-level standards
• Automation adoption / reduction in manual processing hours

Qualifications

• Bachelor's degree in Accounting, Finance, or related field (CPA/CMA a plus)
• 8+ years in Accounts Receivable/Credit & Collections, including 3+ years managing teams, ideally within a Shared Service Center or multi-entity, multi-region environment
• Proven track record reducing past-due AR and improving DSO in a high-volume, fast-paced setting
• Experience partnering cross-functionally with Billing, Operations, and client-facing teams to resolve disputes and reconciliations
• Strong working knowledge of ERP/AR systems (e.g., NetSuite, Oracle, SAP) and experience driving automation or AI-enabled process improvement (RPA, OCR, workflow tools)
• Data-driven mindset with strong Excel/BI reporting skills; comfortable building and defending KPI dashboards
• Excellent verbal and written communication skills; able to influence stakeholders across levels and regions
• APAC market/regulatory exposure preferred; multilingual a plus
• Demonstrated people leadership: coaching, performance management, and team morale-building
• Committed to data integrity, ethical business practices, and 100% accuracy standards