Description
The Enhanced Registrar provides exceptional care to customers through friendly, courteous, and professional service.
Responsibilities:
- Registers patients in multiple service lines, obtaining and inputting demographic, financial, and clinical information.
- Verifies accuracy of EMPI link and identifies potential linking problems and identity theft.
- Interacts with patients to gather, verify, and input information into a database for billing, reporting, and analysis.
- Registers for multiple service lines within a facility and explains legal documents according to regulatory requirements.
- Completes financial screening questions to identify potential funding sources.
- Holds financial discussions with patients, discusses copays, insurance benefits, and cost estimations.
- Coordinates with physician offices and clinical staff on out-of-network issues.
- Responds to patient questions regarding billing and provides way-finding as needed.
- Maintains quality and productivity statistics.
- May lead or train new employees, perform cashiering and reception duties, and cross-train to cover shifts in other departments.
- Understands the overall facility and patient process, problem-solving with patients, staff, and physicians.
Requirements:
- Three years of customer service experience within the last five years.
- Negotiation or collection experience within the last three years.
- Experience working effectively in time-sensitive situations, multi-tasking, and making prompt decisions.
- Demonstrated typing proficiency and basic computer skills.
- Excellent communication and interpersonal skills.
Preferred Qualifications:
- Bilingual fluency in English and Spanish.
- Registration experience on Tandem or iCentra.
- Data entry or clerical experience in a medical office setting.
- Working knowledge of medical terminology.
Benefits:
- Benefits eligible position.
- Shift differentials given for evenings, nights, and weekends.
- Generous benefits package covering wellness programs.