Description
We are looking for a Service & Engagement Executive Team Leader to lead our teams in delivering exceptional guest experiences. As a Service & Engagement Executive Team Leader, you will be responsible for leading a team of hourly team members and leaders, and creating Service and Engagement business strategies and goals.
Responsibilities:
- Consistently deliver guest experience commitments
- Hold Team Leaders accountable to deliver exceptional guest experiences
- Celebrate outstanding guest experiences across teams
- Review area guest, financial, and team metrics to identify gaps
- Partner across teams to create an easy, inspiring, and friendly guest experience
- Lead and create a service culture that prioritizes the guest service experience
- Utilize guest survey reporting tools to drive change in key areas
- Lead and champion Target Loyalty Programs
- Build a team of passionate and knowledgeable team members
- Ensure Team Leader schedules support a quick and easy experience during guest peak traffic times
- Lead your team to deliver pick up and drive up orders efficiently and accurately
- Drive total store sales and demonstrate how you, your team, and your departments contribute to and impact total store profitability
- Create, lead, and model a culture of executing all best practices
- Anticipate staffing needs, talent plan, and recruit
- Manage your team to follow-up on training completion and provide continuous education opportunities
- Engage in consistent and meaningful development conversations
- Personalize recognition and appreciation to reinforce critical guest service behaviors
- Establish a culture of accountability through clear expectations and performance management
- Analyze business reporting and guest insights to understand, troubleshoot, and follow-up on opportunity areas
- Ensure your team quickly responds to any concerns during a guest shopping experience
- Create a scheduling strategy to allocate work hours to support peak traffic times
- Manage the store experience by anticipating and/or reacting with urgency to staffing or scheduling needs
- Lead your team to stay up-to-date on upcoming major promotions, brand launches, and events
- Demonstrate a culture of ethical conduct and compliance
- Develop and lead a safety culture and performance of the department
- Lead an in-store security culture
- Lead merchandise protection strategies across the total store
- Implement all safe and secure training and processes
- Address all store emergency and compliance needs
- Regularly assume store-level leadership on duty (LOD) responsibilities
Requirements:
- 4-year degree or equivalent experience
- Strong interpersonal and communication skills
- Strong business acumen
- Manage conflict, lead, and hold others accountable
- Relate well with and interact with all levels of the organization
- Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
- Ability to communicate on multiple frequency devices and operate handheld scanners
- Manage workload and prioritize tasks independently and with a team
- Capability to remain focused and composed in a fast-paced environment
- Access all areas of the building to respond to guest or team member issues
- Interpret instructions, reports, and information
- Scan, handle, and move merchandise efficiently and safely
- Accurately handle cash register operations and cash transactions
- Climb up and down ladders as needed
- Flexible work schedule and reliable and prompt attendance is necessary
- Ability to remain mobile for the duration of a scheduled shift