Description
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology.
The Voyager team in Anduril Industries is an engineering and design division with a vast experience in developing innovative computing and communications solutions for the network edge.
We are looking for a Lead Production Technician to join our growing team in Dublin. This is a key role responsible for owning the end-to-end returns and repairs process for Voyager products.
Responsibilities
- Own RMA deliverables end to end , from in/out processing of field returns through test, repair and return shipment, including tracking of returns internally and externally
- Build and lead the RMA function and team , defining the processes, tooling and metrics, and coaching and developing the people who run them
- Test, diagnose and repair returned product using standard test procedures , troubleshooting customer and production issues, and implementing fixes or escalating through internal processes as required
- Produce the customer-facing outputs of the process , quotations for out-of-warranty repairs and repair reports supplied to customers
- Keep RMA data and documentation accurate and current , data management in SAP, test results accurately documented and reported to Test & Quality, and process documentation updated in a timely manner
- Own turnaround time and reporting metrics for the RMA function, and drive improvement against them
- Keep stakeholders aligned , continually update customers, production and R&D on progress, attend RMA meetings with US-based customer success teams, and plan internal RMA team updates and communications
- Source material for CM shortages from our supplier base and represent RMA in production meetings
Required Qualifications
- Minimum 4 years previous relevant experience
- Proven ability to build and lead a function or team - setting up processes from scratch, and mentoring and developing others
- Strong analytical and problem-solving skills
- Proactive, with the ability to work with minimal supervision
- Methodical approach to testing with great attention to detail
- Ability to plan, organise and clearly document work
- Flexible approach
- Must be authorised to work in Ireland.
Preferred Qualifications
- NFQ Certificate (Level 6) or Diploma/Higher Certificate/Ord Degree (Level 7) in a relevant discipline, e.g. Electronic/Electrical/Mechatronics, Process Technology or Manufacturing, or equivalent
- Knowledge of SAP or Oracle would be an advantage
Benefits Anduril offers top-tier benefits for full-time employees, including a comprehensive, competitive benefits package (available at little to no cost to employees) that ensures you’re supported in health, recovery, and whatever comes next.