Software Engineer I - Salesforce Support

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As a Software Engineer I - Salesforce Support, you will serve as the primary point of contact for daily business operations, specifically focusing on Salesforce Platform Operations support. Your responsibilities will include managing day-to-day support tickets, monitoring platform performance, troubleshooting Salesforce user issues, performing routine data maintenance and bulk data loads, and providing light QA assistance.

Key responsibilities:

• Monitor Salesforce platform performance and errors, create necessary bug tickets or perform other necessary actions as instructed depending on the severity of the issue
• Manage and resolve day-to-day Salesforce support tickets, ensuring timely responses and high-quality resolution for business users
• Perform basic Salesforce troubleshooting and diagnostic tasks to identify and resolve user-reported system issues
• Escalate complex technical issues to senior engineers or developers while maintaining clear communication with the affected business stakeholders
• Perform regular data load operations (import, update, export, upsert) using data management tools while maintaining data integrity and accuracy

You will also be responsible for:

• Providing daily operational support for the Salesforce platform, including user permissions, basic configuration updates, and data integrity checks
• Performing regular data maintenance and cleanup activities to ensure Salesforce records remain accurate and actionable for the business
• Assisting the QA team with light testing tasks, such as smoke testing and regression testing of support-related fixes and enhancements
• Participating in story refinement and requirement gathering sessions to ensure clear project scope and execution

Requirements:

• 0–2 years of experience in Business Analysis, Systems Analysis, Quality Assurance, or a related technology role
• Basic experience with Salesforce platform configuration and familiarity with data loading tools (e.g., Salesforce Data Loader, Workbench, or Import Wizard)
• Understanding of software delivery lifecycles, basic API testing concepts (e.g., Postman), database fundamentals, and data integrity verification
• Analytical mindset with a passion for troubleshooting production issues and performing root-cause analysis
• Strong communication skills with an eagerness to learn from senior engineers and partner effectively across business and technical teams