Description
We are seeking a MedTech Field Service Technician to collaborate with healthcare professionals and lead technical initiatives in medical device technology. You will troubleshoot, repair, and update medical devices in hospitals, pharmacies, and other clinical settings. The current product line being supported is an automated medication dispensing system.
This is an on-call, field service technician opportunity with approximately 20-25 hours per week. While the hours are estimated and need is not guaranteed, this is historically the need.
Responsibilities:
- Troubleshoot and repair existing devices and document activities performed
- Replace hardware parts, perform software updates and calibrations
- Perform bi-annual or yearly preventative maintenance as determined by the customer
- Assist in the installation and implementation of new devices at customer locations
- Conduct routine system checks and record data from product tests after installation and configuration
- Maintain and stock parts and tools assigned by customer
- Be available on-call including nights and weekends
- Training for this role will be provided and is paid
Requirements:
- Intermediate troubleshooting abilities in electronics, mechanics, and electromechanical systems
- Experience as a military technician, computer technician or other complex electronics technician preferred
- Experience supporting automation equipment in a healthcare setting is a plus
- Strong communication skills and ability to provide exceptional customer support
- Ability to lift 70 LBS and considerable pushing, pulling, stooping, bending
- Ability to clear hospital vendor credentialing requirements, including proof of vaccination status
Travel Requirements:
- Travel locally for up to 2-3 hours to support customer needs
- Respond to and arrive at customer sites within the service ticket's Service Level Agreement (within 4 hours, 8 hours, 12 hours, or 24 hours per the details of each ticket)
- Must have an active driver license and a personal vehicle to use for job-related assignments
- Travel and time traveling are paid, as is mileage
Preferred Attributes:
- A+ certification preferred
- Ability to work independently in customer settings with minimal supervision