FBS - Quality Consultant (Contact Center)

Our Client, a leading US insurer, serves over 10 million households with more than 19 million policies across the US.

As a Quality Consultant, you will evaluate business unit performance and quality of contact, processing, and file handling.

Key responsibilities:

• Evaluate quality of service, regulatory compliance, and adherence to established procedures
• Identify trends and recommend priority action items to improve customer experience
• Partner with leadership to identify targeted audit needs and execute audits
• Analyze audit data and assemble audit summary reports for leadership distribution
• Provide technical assistance to the business with auditing tools and technology

Requirements:

• High school diploma or equivalent required; Bachelor's degree preferred
• 1-3 years of experience working in claims or contact center
• Prior Quality and Call Center experience
• Fluent English

Benefits:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package, including grocery vouchers, saving funds, and private health insurance
• Career development and training opportunities
• Dynamic and inclusive work culture within a globally renowned group