Description
Mastercard is seeking a seasoned Lead Network Operations Engineer to join its Global Network Operations team. In this senior role, you will lead Level 2+ network support for application teams and the global command centre, driving incident resolution, root cause analysis, and continuous network optimisation efforts.
You’ll apply deep technical expertise in Check Point firewalls, F5 load balancers, Routing and Switching to enhance network performance, reliability, and security. Key responsibilities include:
- Packet-level diagnostics
- Supporting strategic infrastructure projects
- Mentoring junior engineers
- Participating in the out-of-hours on-call rotation
The ideal candidate will have:
- A track record of leading technical solutions to problems involving cross-team collaboration
- Demonstrated knowledge and experience operating in an enterprise-class Network Infrastructure environment
- Experience in payments industry is a plus
- Strong Communication and documentation skills
- Strong analytical/problem-solving skills with troubleshooting experience in a pressured environment
- Good understanding of BGP, IBGP, OSPF routing protocols
- Knowledge of Arista routers and switches for Datacentre, Cisco routers/switches, Firewalls, Checkpoint, Fortigate, and Palo Alto
- Palo Alto Global Protect, supporting cloud infra upgrades and VPN issues for remote workers
- SDWAN practical exposure in supporting and maintaining SDWAN infrastructure
- WAN Communications (MPLS/GRE Tunneling)
- Knowledge of working with Telco carriers in the delivery & maintenance of MPLS/Internet circuits
- Automation experience, delivering change or provisioning via the use of automation tools (Glueware, Tufin, Checkpoint CDT, Python scripting, Ansible or others)
- Knowledge of Cisco Fabric Path and VXLAN
- Strong Communication and documentation skills
- Strong analytical/problem-solving skills with troubleshooting experience in a pressured environment
- Experience in operating under a global follow-the-sun model
- Must be able to work individually and as part of a team
- Flexible and self-motivated
- Willing and able to adapt to legacy and new technologies
- Fluent in English