Senior Manager, Supply Chain Protection & Loss Intelligence

Protecting Flexport's global operations and assets, enabling secure trade worldwide.

Join Flexport's dynamic Compliance Program as the Senior Manager, Supply Chain Protection & Loss Intelligence. This critical role serves as the single point of accountability for both supply chain protection and loss prevention across Flexport's entire footprint , offices, fulfillment centers, and partner sites worldwide.

The Manager will be responsible for protecting Flexport employees, visitors, assets, and facilities through the design and execution of security programs, while simultaneously driving a proactive loss prevention strategy across the Omni fulfillment network.

Key Responsibilities:

• Develop and maintain security and loss prevention metrics, KPIs, and dashboards to measure program effectiveness across all facilities and regions
• Analyze incident data to identify trends, loss patterns, root causes, and emerging risks , translating findings into actionable recommendations for leadership
• Build reporting frameworks that support data-driven resource allocation, vendor performance evaluation, and security investment decisions
• Provide regular analytical reports to senior management on security posture, loss prevention outcomes, and program ROI
• Author, maintain, and enforce global security and loss prevention policies, ensuring consistency across all Flexport locations and compliance with local regulatory requirements in each jurisdiction
• Develop and implement SOPs for key security scenarios (Active Shooter, Emergency Response, High Value Cage procedures, Product Disposal, etc.)
• Create site-level security plans for new and existing facilities, tailored to local risk profiles and operational requirements
• Design and deliver training programs across physical security and loss prevention topics (emergency response, office security, travel security, incident reporting, etc.)
• Develop audit frameworks and LP checklists for site leads to execute on a recurring basis
• Manage physical security programs across all Flexport facilities globally (offices, warehouses, and partner sites), including new locations as Flexport and the Omni fulfillment network expand into new markets
• Lead security planning and infrastructure stand-up for new facilities and market entries, including site assessments, vendor selection, and system deployment
• Administer and maintain electronic security systems, including CCTV surveillance and access control platforms, and evaluate new technology deployments
• Serve as the crisis management coordinator, providing real-time threat assessments and coordinating emergency response across regions
• Coordinate with HSE, HR, Legal, and Compliance on cross-functional security and safety matters
• Drive loss prevention strategy and investigations for the Omni fulfillment network, including cargo theft, employee theft, unauthorized sellers, workplace violence, and empty package findings
• Manage the security and loss prevention ticketing system, including triaging, updating, and resolving tickets with accurate documentation
• Identify root causes of supply chain losses and develop recommendations to reduce future risk
• Review, collect, and preserve CCTV evidence to support investigations and legal proceedings
• Manage third-party guard services across all locations, including oversight of 50+ security officers, performance tracking, and operational discipline
• Manage relationships with security integrators and onboard new vendors as required for geographic expansion
• Oversee vendor contracts, MSAs, and NDAs for all security-related service providers
• Conduct regular business reviews with key vendors and evaluate service delivery against contractual obligations

Requirements:

• 8+ years of progressive experience in a role that combined physical security or loss prevention responsibilities with data analytics, policy development, or program design
• Demonstrated ability to manage security operations across multiple locations and geographies, including hands-on experience with electronic security systems (CCTV, access control platforms)
• Demonstrated experience building and analyzing security and loss prevention metrics, with comfort working in data platforms and translating incident data into actionable insights and executive-level reporting
• Proven ability to author global policies, SOPs, security plans, and program documentation from scratch
• Experience managing third-party guard services and security vendor contracts, as well as conducting complex investigations (theft, workplace violence, supply chain security)
• Excellent communication skills and the ability to work collaboratively with cross-functional teams including HR, Legal, Operations, and Compliance
• An analytical mindset with attention to detail and the ability to identify root causes and solve problems
• Ability to travel domestically and internationally as needed

Benefits:

• The opportunity to build and scale global security and loss prevention programs from the ground up in a rapidly expanding, tech-forward logistics company
• Direct impact on protecting Flexport's people, assets, and reputation across a vast international footprint
• A collaborative and innovative environment where your data-driven insights will directly inform strategic decisions
• Exposure to diverse global operations and the chance to work cross-functionally with teams like HSE, HR, Legal, and Trade Compliance
• Competitive compensation, benefits, and the chance to join a company transforming global trade