Operations Associate - Flexdrive

Flexdrive, a subsidiary of Lyft, is looking for a motivated and organized Operations Associate to join our Philadelphia team full-time.

In this role, you will provide quality in-person experiences by serving customers at our local Flexdrive facilities that offer the Express Drive Program end-to-end rental process and prepare them for the exciting road ahead.

Responsibilities:

• Assist customers with the car rental process, including Express Drive customer support, customer arrival/check-in, assigning drivers to rental vehicles, and processing rental returns
• Prepare Flexdrive rental vehicles for Lyft drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents
• Manage vehicle lot organization, vehicle transportation, and other daily rental operations
• Flag vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners
• Build trust and work effectively with others to achieve results and team goals
• Uphold Flexdrive's high standard of service while working with all drivers and be an ambassador for the Lyft brand
• Take initiative and ownership to "make it happen" and seek out opportunities to contribute to team success

Experience:

• 1+ year of experience in an in-person customer service role like retail, technical support, or hospitality
• Familiarity with the Philadelphia area
• Impeccable customer service and problem-solving skills
• Excellent, clear verbal and written communication skills
• Patience, problem identification and solving, de-escalating situations, teamwork, and self-governance
• Team player mentality
• Bonus points if you love ride-sharing so much that you're a Lyft driver too!
• Proficiency in other languages is considered a plus!
• A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy required

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - team members get an exclusive opportunity to test new benefits of our Ridership Program