Account Manager, Enterprise

About the Role

As an Account Manager on the Enterprise team at Airwallex, you will manage a portfolio of strategic enterprise customers and help them maximise the value they get from Airwallex.

Responsibilities

• Grow gross profit from existing customer accounts, manage operational success and pursue upsell and cross-sell opportunities across Airwallex's product suite
• Build and execute strategic account plans, including customer objectives, stakeholder maps, risks, renewal plans and 12- to 18-month growth opportunities
• Lead renewals, commercial negotiations and expansion opportunities, using data and customer insight to improve retention and drive net revenue retention
• Build trusted relationships with senior customer stakeholders and run effective business reviews that demonstrate value, address risks and align on future priorities
• Project manage complex customer initiatives across several technical and non-technical domains, coordinating Sales, Product, Solutions Engineering, Operations, KYC and Onboarding, Legal and Customer Success
• Be proactive in identifying and solving client challenges before they become risks
• Maintain accurate CRM records, opportunity tracking and forecasts, and report weekly and monthly performance against KPIs, metrics and targets
• Ensure the best possible customer experience throughout onboarding and beyond

Requirements

• Fluent written and spoken English and Hebrew
• 5 to 6 years of experience managing complex technology sales or account management, from small to enterprise accounts
• A proven track record of retaining and growing existing accounts through renewals, upsell, cross-sell or other expansion motions
• Experience managing multi-stakeholder customer relationships, including engagement with senior commercial, finance, operations, product or technology leaders
• Strong commercial, communication and negotiation skills, with the ability to simplify complex topics for others and build trusted relationships internally and externally
• Experience working cross-functionally to resolve customer issues, manage escalations and deliver complex onboarding, implementation or post-go-live initiatives
• Technically minded, with prior experience in API sales or account management for a similar organisation
• Strong data analysis skills, with the ability to draw insight from account and performance data to inform decisions