Sr. Product Designer

Job Description

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organisations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

What You'll Do

• Lead complex, high-impact product initiatives from discovery to release.
• Ship regularly: prioritising real-world impact over pixel-perfect mockups.
• Design AI-powered features and workflows that feel intuitive, are trustworthy, and useful.
• Work alongside engineers to refine implementation details and ensure high-quality execution.
• Ship front-end development into the codebase.
• Use necessary tools to create prototypes and/or tools to test workflows, interactions, and edge cases.
• Balance user needs, technical constraints, and business goals to deliver measurable outcomes.
• Strengthen and evolve Dialtone, ensuring scalable, accessible, and cohesive system design.
• Identify new opportunities where AI and automation can create meaningful value for customers.
• Mentor other designers and elevate the craft, speed, and quality of how the team ships.

Skills You'll Bring

• Have 5+ years of experience shipping high-quality, thoughtful product design work.
• Demonstrate a strong track record of delivered experiences.
• Be highly comfortable navigating ambiguity and leading complex projects independently.
• Think in systems: designing cohesive end-to-end experiences rather than isolated screens.
• Comfortable working in front-end code and deeply collaborating with engineering.
• Experience working with AI tools and designing AI-enhanced experiences.
• Communicate clearly and persuasively across disciplines, including with leadership.
• Care deeply about craft, detail, usability, and measurable product outcomes.
• Proactively identify problems, propose improvements, and drive work forward without waiting for direction.

Why Join Dialpad

• Work at the centre of the AI transformation in business communications.
• Build and ship agentic AI products that are redefining how companies operate.
• Join a team where AI amplifies every employee's impact.
• Competitive salary, comprehensive benefits, and real opportunities for growth.