Transport Administrator

We are seeking a Transport Administrator to join our team in Norwich.

As a Transport Administrator, you will be responsible for managing the day-to-day organisation of operations in the depot through the allocation and basic routing of vehicles. You will ensure best-in-class service delivery to customers, ensuring health and safety standards are maintained, and environmental and O licence compliance.

Your core responsibilities will include:

• Optimising routes and vehicle utilisation to deliver top-class service.
• Managing driver availability and ensuring compliance with regulations.
• Overseeing vehicle checks, safety, and maintenance.
• Handling admin tasks like payroll, timesheets, tachograph records, and reporting.
• Driving cost-efficiency by analysing depot data and improving operations.

You will also have the chance to get hands-on with employee engagement and improvement initiatives.

Essential Requirements:

• Knowledge of the local area.
• The ability to plan, prioritise, and meet tight deadlines.
• A solutions-driven mindset and a knack for problem-solving.
• Customer-focused, engaging and supporting a diverse customer base.
• Proficiency with business software and MS Office (especially Excel).
• Experience in administration, call handling, or a time-critical environment is a plus.

Desirable Requirements:

• Previous experience in transport, logistics or traffic planning is desirable.
• Excellent organisational, communication and problem-solving skills.
• Ability to plan routes, coordinate drivers and manage changing priorities.
• Good geographical knowledge and IT skills.
• Ability to work well under pressure in a fast-paced environment.
• A strong focus on health and safety, compliance and customer service.

Benefits:

• Competitive salary
• Ongoing career development, training and coaching
• Generous pension scheme
• Medical and dental scheme
• Retail and leisure discounts
• Holiday and travel discounts
• Bike to work scheme
• Plus, much more…