Customer Service Representative

Join a new project with one of the largest insurance groups in the world as a Customer Service Representative.

We're launching a new and exciting project with one of the United States' largest insurers,part of a globally recognized insurance group. With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection.

This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment.

Key Responsibilities

• Handle customer inquiries about insurance policies and coverage
• Resolve moderately complex issues with empathy and professionalism
• Explain policy details and make decisions within defined guidelines
• Document interactions and escalate unresolved cases when needed
• Collaborate closely with Claims, Underwriting, and Policy Support teams
• Identify trends and suggest process improvements
• Stay up to date on compliance, legal requirements, and product updates

Requirements

• High School Diploma or equivalent (required)
• Fluent English
• 1–3 years of customer service experience
• Call Center experience highly desirable
• Availability to work on-site

It is a plus:

• Experience in insurance or a related field

Benefits

• Competitive salary and annual performance-based bonus
• Grocery & Restaurant Vouchers
• Individual Major Medical Insurance
• Individual life Insurance
• Career development and continuous training
• A collaborative, inclusive culture within a globally respected organization