IT Executive

Grab is Southeast Asia's leading superapp, providing various services such as food delivery, financial management, and transportation.

The IT Executive / EUC Specialist is responsible for managing defined end-user computing (EUC) operational outcomes and improving workplace technology experiences for Grabbers.

The Critical Tasks You Will Perform:

• Manage daily EUC operational outcomes for the assigned site or country scope, ensuring reliable support quality, and smooth end-user experience.
• Partner with managed service vendors to review escalations, track service performance, and ensure timely preventive and corrective actions are carried out.
• Develop SOPs, user guides, operational records, and knowledge-base materials to improve service consistency and scalability.
• Work with other GTS teams and partners to resolve issues and represent end-user operational needs in service or product discussions.
• Support governance, audit, and compliance activities by ensuring controls, operational practices, and asset data are accurate, traceable, and up to date.
• Use modern tools, automation, reporting, and AI-enabled assistants responsibly to improve troubleshooting, documentation quality, reporting efficiency, and operational productivity.
• Lead small to medium operational improvement projects, including asset lifecycle accuracy, onboarding and offboarding readiness, endpoint compliance, self-service enablement, and process standardisation.

QUALIFICATIONS: What Essential Skills You Will Need:

• At least 3 years of experience in IT operations, end-user computing, workplace technology, service desk, or a related technology function.
• Own and deliver scoped operational workstreams, tasks, or projects with minimal supervision.
• Demonstrated analytical and problem-solving skills, with the ability to translate operational data and user feedback into practical improvements.
• Experience with IT service management, asset management, endpoint or workplace tooling, or cloud productivity environments.
• Ability to work effectively in a fast-paced environment while maintaining service quality and accuracy.
• Exhibit digital and AI proficiency by leveraging automation, data analytics, or AI-driven resources to enhance output quality and operational speed, all while maintaining strict standards for security, data privacy, and precision.

ADDITIONAL INFORMATION: Life at Grab:

• Term Life Insurance and comprehensive Medical Insurance.
• GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.
• Confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with FlexWork arrangements such as differentiated hours.