Description
Auchinachie Services, a Sila Services Company, is seeking experienced Residential HVAC Service Technicians to join our team in Binghamton, NY. As a Residential HVAC Service Technician, you will play a crucial role in maintaining and servicing HVAC systems for our residential clients. Your technical expertise, commitment to excellence, and customer-focused approach will contribute to our mission of providing unparalleled comfort and energy efficiency to our customers' homes.
We offer a competitive salary of USD 20-40 per hour, plus a comprehensive benefits package, including:
- Company vehicle, gas card, cell phone, and tablet
- 401(k) with Company Match
- High-quality, Affordable Medical, Dental, and Vision Insurance
- Health Savings Account with company contributions
- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
- Paid Holidays
- Paid Time Off (PTO)
- Parental Leave
- Tuition reimbursement
- Special deals/Discounts on a variety of services and entertainment
- Tool account
- Safety shoe reimbursement
- Family & friends discounts on services
- Yearly Performance Reviews
Key Performance Indicators (KPIs) for Residential HVAC Service Technician:
- Customer Satisfaction: Provide clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations.
- First-Time Fix Rate: Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
- Response Time: Respond to service requests within Auchinachie's defined time frame.
- Service Revenue Generation: Diagnose and troubleshoot HVAC equipment issues, recommending appropriate solutions and discussing options with customers.
- Service Agreement Enrollment: Successfully enroll customers in Auchinachie’s service agreements, promoting long-term customer relationships and recurring revenue.
- Productivity and Utilization: Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours.
- Technical Excellence: Perform routine maintenance, inspections, and repairs on residential HVAC systems to ensure optimal performance and efficiency.
- Inventory Management: Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses.
- Safety Adherence: Maintain a perfect safety record by following all safety protocols and guidelines.
- Documentation Accuracy: Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
- Team Collaboration: Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed.
- Professionalism and Communication: Uphold professional communication and appearance at all times when interacting with customers.
- Attendance and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.