Receptionist

Join our friendly and professional team at Harvey Group Practice as a Receptionist. As the first point of contact, our receptionists play a vital role in ensuring patients receive the right care, support, and information when they need it most.

You'll be part of a busy, welcoming environment where teamwork, compassion, and excellent communication are key. No two days are the same, from managing appointments and assisting patients with their queries to supporting the wider clinical team. You'll be at the heart of the practice's daily operations.

We're looking for someone who is organised, approachable, and thrives in a fast-paced, patient-centred setting.

Main duties of the job

• Greet and assist patients both in person and on the phone
• Schedule appointments with doctors, nurses, and other healthcare professionals
• Handle patient queries, complaints, and requests in a professional manner
• Inform patients about surgery policies, procedures, and services
• Maintain and update patient records using the surgery's clinical system
• Process prescription requests, referrals, and medical reports
• Assist with registration of new patients, ensuring all relevant paperwork is completed if required
• Collect and process payments for non-NHS services
• Communicate effectively with GPs, nurses, and other healthcare staff to coordinate patient care
• Ensure messages are relayed promptly and accurately to the relevant healthcare professionals
• Liaise with external health providers, such as hospitals, pharmacies, and specialists
• Ensure all patient information is handled with utmost confidentiality and complies with data protection regulations (GDPR)
• Adhere to the surgery's policies on patient confidentiality, data security, and safeguarding
• Manage waiting room areas, ensuring patients are seen in an orderly and timely manner
• Assist in the coordination of home visits for patients unable to attend the surgery (if needed)

About us

Harvey Group Practice is a well-established, forward-thinking GP surgery dedicated to delivering high-quality, patient-centred care. Our team is made up of experienced GPs, nurses, healthcare assistants, pharmacists, and a friendly, supportive administrative team who all work closely together to provide the best possible service to our community.

We take pride in creating a positive, inclusive, and collaborative workplace where every team member is valued and supported. The atmosphere is busy yet welcoming, and teamwork is at the heart of everything we do.

Working with us means being part of a practice that encourages personal development, offers regular training opportunities, and values work-life balance. We foster an environment where ideas are welcomed, achievements are recognised, and staff well-being is prioritised.

Benefits

• Opportunities for learning and development
• Supportive working culture
• Chance to be part of a forward-thinking team that's passionate about high-quality healthcare