Description
At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Join the team as Twilio's next Principal Internal Communications Manager, a high-impact, individual contributor leadership role reporting to and working in close partnership with the Internal Communications Lead.
In this role, you'll act as a primary thought partner to the team lead on overarching program strategy and execution, while taking direct ownership of our most critical, sensitive, and high-stakes employee communications.
Responsibilities:
- Partner on Global IC Strategy: Work in close partnership with the Internal Communications Lead to co-architect the overarching strategic direction and execution of the wider internal communications program.
- Partner closely with PR/External Comms: Serve as point of contact with external comms team during strategic projects and crises, ensuring internal and external narratives stay aligned and sequenced.
- Lead highly sensitive employee communications: Own the end-to-end strategy, narrative creation, and execution for high-stakes, sensitive corporate scenarios, ensuring absolute confidentiality, accuracy, and cultural alignment.
- Manage transactional & structural change comms: Drive the internal communication strategy for complex corporate evolutions, including Mergers & Acquisitions (M&A), strategic transactions, organizational redesigns, and executive transitions.
- Advise on social Issues: Provide strategic counsel and develop thoughtful framework-driven messaging regarding complex external political and social issues, balancing company values with employee sentiment.
- Collaborate cross functionally: Partner deeply with Legal, HR, Employee Relations, Security, and Corporate Affairs to operationalize communications around sensitive matters, ensuring a unified, legally compliant, and compassionate voice.
- Support finance communications: Partner with the Finance org and ghostwrite for the CFO on both companywide financial moments (earnings, financial updates) and the CFO's internal comms to the finance org, including quarterly updates and finance org all hands.
- Flex across the IC portfolio: When there isn't an active strategic project or crisis, plug into the broader work of the team (Q&A prep, All Hands support, comms campaigns, etc.) and whatever else needs a strong writer and thinker.
Qualifications:
- In-Role experience: 10+ years of experience in internal communications, corporate communications, or crisis management, with a proven track record operating at a principal or senior manager level within a global technology company.
- Strategic partnership and execution: Demonstrated experience acting as a trusted right-hand to communications leadership, helping to steer broader program strategy while simultaneously executing on the ground.
- Crisis & sensitive comms expertise: Deep, hands-on experience managing highly confidential and sensitive communications, particularly around M&A, restructuring, legal actions, and complex workplace issues.
- Executive presence and discretion: Exceptional emotional intelligence, commanding poise under pressure, and the ability to interface with and influence C-suite executives and legal counsel on highly sensitive matters.
- Project management: Very comfortable moving between strategic and tactical work, holding multiple projects to deadline, managing stakeholders, keeping partners informed, etc.
- Ghostwriting range: Proven ability to write in the voice of a variety of leaders, often for people you don't work with daily and with limited advance notice.
- Strategic excellence: Masterful storytelling and writing capabilities, with the ability to distill complex legal, regulatory, or organizational nuances into transparent, engaging, and culturally resonant employee communications.
What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.