Customer and Trading Manager

As a Customer and Trading Manager at Sainsbury's Supermarkets Ltd, you will be responsible for the day-to-day running of a store, often being the only manager present and accountable for the entire shop.

You will work closely with a small team of managers to ensure the store operates smoothly every day, taking responsibility for product availability, safety standards, and delivering seamless daily operations.

The role involves people management, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate.

You will not need previous line management experience, but you must be willing to take on greater responsibility and develop through the Manager New to Role programme.

The programme is a 12-week flexible learning programme that combines workshops, practical learning, on-the-job development, and regular support from Learning Partners and Line Managers.

Essential Criteria:

• Consistently deliver great customer service and take pride in helping customers and colleagues.
• Experience working as part of a team in a fast-paced, customer-facing environment.
• Show initiative, use good judgement, and be ready to take on greater responsibility with support.
• Be open to feedback, keen to learn, and committed to completing the 12-week programme and applying the learning on the job.
• Have discussed the opportunity with your line manager and have their support to take the next step into management.

What you'll be doing:

• Work closely with a small team of managers to ensure the store runs smoothly every day.
• Take responsibility for the day-to-day running of the store, often being the only manager present and accountable for the entire shop.
• Work alongside a team to complete all tasks, ensuring customers are served efficiently and safely.
• Manage performance and capability, conduct disciplinaries, and ensure scheduling and pay are accurate.
• Help another store occasionally if needed.

Benefits:

• Salary from £31,700 dependent on experience, store size, complexity, and location.
• Discount card: 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount off at Sainsbury's every Friday and Saturday.
• Annual bonus scheme based on company and individual performance.
• Free food and hot drinks provided for colleagues in all stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension: match 4-7.5% of pension contributions.
• Sainsbury's share scheme: build up an investment at discounted rates.
• Wellbeing support: access to emotional support, counselling, legal and financial advice.
• Colleague networks: link with like-minded people to help fulfil potential.
• Cycle to Work scheme: hire a new bike and cycling equipment while saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers, and more.