Description
Airwallex is a global payments fintech company transforming the way businesses move and manage money globally. We have built a global financial infrastructure platform to help businesses transact, collect and pay across 130+ countries and 50+ currencies, without the constraints of the traditional global financial system.
As a Channel RFI Senior Analyst, you will be the first-line specialist handling external enquiries received via our channel RFI mailbox from correspondent / partner banks and law enforcement agencies. You will coordinate timely, high-quality responses, perform targeted transaction and account reviews on cross-border activity, and ensure our responses meet regulatory and contractual expectations while protecting Airwallex from financial crime risk.
Role
This role mainly focuses on:
- Managing RFI / inquiry workflows from correspondent banks and law enforcement agencies;
- Performing focused cross-border transaction reviews and providing clear written explanations;
- Partnering with FIU, TM, KYC and Banking teams to ensure consistent and timely responses;
- Maintaining strong SLA discipline and documentation standards.
Responsibilities
- Own and manage the external RFI mailbox and workflow for correspondent / partner banks and law enforcement agencies, ensuring all enquiries are triaged, tracked and closed within agreed SLAs.
- Respond to correspondent bank RFIs on cross-border wires and virtual account flows, including reviewing end-to-end payment journeys, interpreting SWIFT messages and coordinating inputs from FCC, TM, KYC, Financial Partner and Commercial.
- Handle law enforcement enquiries (e.g. police, regulators, tax / customs and other competent authorities), ensuring requests are legally grounded, responses comply with internal policy and local law, and sensitive matters are escalated to FIU / Legal / MLRO where appropriate.
- Perform targeted account and transaction reviews related to RFIs, assessing cross-border patterns, counterparties and consistency with the customer’s KYC profile, and recommending risk-based actions (e.g. freezes, offboarding, enhanced monitoring).
- Draft clear, concise and audit-ready written responses and case files, documenting rationale, evidence, decisions and approvals to a standard suitable for internal and external review.
- Partner with FCC, TM, KYC, Financial Partner, Legal, Sanctions Compliance and regional Operations to align positions on complex cases and implement any required remediation or control enhancements.
- Contribute to continuous improvement of the channel RFI process, including playbooks, templates, training materials and dashboards to improve efficiency, quality and SLA performance.
Key Requirements
- 3+ years of relevant experience in financial crime operations / AML / sanctions / investigations within a bank, payments institution or fintech, with direct exposure to:
- correspondent banking RFIs; and
- law enforcement enquiries (police, regulators or other authorities).
- Strong understanding of cross-border payments and corridors, including:
- how funds flow through correspondent banks and payment networks;
- common risk indicators in international wires and e-wallet / virtual account flows.
- Demonstrated experience managing RFIs from law enforcement and responding within tight statutory or regulatory deadlines, with strong judgement on escalation and data protection.
- Proven ability to work with strict SLAs and high case volumes while maintaining quality, accuracy and audit-ready records.
- Solid knowledge of AML / CFT / sanctions concepts and common typologies in cross-border payments (e.g. layering through intermediaries, third-party payments, trade-related flows).
- Excellent verbal and written communication skills in English; proficiency in Mandarin is strongly preferred given our customer and banking partner base.
- Highly detail-oriented, organised and comfortable working with multiple systems and datasets; able to quickly piece together customer and transaction narratives from fragmented information.
- Strong stakeholder management skills and the confidence to interact with external banks and authorities in a professional and controlled manner.
- Professional certifications such as CAMS, CFCS, ICA Advanced AML or equivalent are preferred.