Senior Account Manager

AI Acquisition is a bootstrapped, founder-led business helping founders and operators scale with AI, combining a sales and delivery engine, one-to-one consultation, and their own SaaS platforms.

As a Senior Account Manager, you will be the person between the client and the outcome. You will own a portfolio of clients who are building real businesses with their support.

Your job is to diagnose where they actually are, figure out what's blocking their progress, manage their expectations when needed, and drive them toward commercial results, not just activity.

Responsibilities:

• A portfolio of active clients across different stages: onboarding, growth, scale, and at-risk
• Growth workshops, intro calls, and regular check-ins; you set the rhythm, not the client
• Client expectation management, framing what's realistic, resetting when needed, never overpromising
• Diagnosing why a client isn't getting results: is it the offer, the funnel, the sales process, the client's own execution, or something upstream?
• Funnel and campaign literacy and understanding the client's lead engine (Meta ads, cold email, B2B book-a-call, DFY website), confirming it matches their contract and guarantee, and flagging mismatches before they become problems
• Reading the client's specific contract, understanding the distinct payment flows, and giving accurate answers under pressure rather than quoting generic numbers
• Spotting the signals before a client escalates and acting on them with a structured escalation
• De-escalating frustrated clients without panicking and without making promises you can't keep
• Collaborating with the broader CS, delivery, and onboarding teams to make sure nothing falls through the cracks

Requirements:

• 4+ years in a client-facing account management, CSM, or business consulting role where you were directly responsible for client outcomes
• You've consulted business owners on how to start, grow, or scale a business, walked them through the hard parts
• You understand (or can learn fast) the mechanics of B2B lead generation: Meta ads, cold email campaigns, funnels, and how they connect to a client's revenue
• You're comfortable navigating money conversations with clients, not quoting generic numbers, but reading the specific contract and understanding the payment flows
• You can manage difficult client conversations with composure
• You come with solutions, not just problems
• You're confident on camera and on calls; clients trust people who sound like they know what they're doing, even under pressure
• You've worked in a startup, agency, or fast-moving environment where things change fast and you had to figure things out without a manual
• You're comfortable with AI tools and either already use them in your workflow or are the kind of person who finds and tests them without being told to

Benefits:

• Direct access to founders from day one, no layers, no politics
• Real growth path, strong performers are promoted from month three
• Exposure to AI-led systems and tools
• Compensation that rewards output, base plus performance bonus plus upsell commission
• Autonomy and ownership, you manage your portfolio, your time, and your client relationships