Description
We are looking for an Engineering Manager to lead the team responsible for ChatGPT’s Search Infrastructure.
You will set the technical and organizational direction for the systems that bring search capabilities into ChatGPT. You will guide architectural decisions across search orchestration, model and prompt integration, serving infrastructure, experimentation, observability, evaluation, and product integrations. You will balance immediate launch and product needs with the long-term reliability, scalability, latency, and maintainability of the platform.
A central responsibility of this role is creating leverage for Search product verticals. You will lead the development of extensible platforms that allow those teams to independently build, test, and launch features without requiring ongoing involvement from the core infrastructure team. These platforms must include strong interfaces and automated guardrails that enable fast iteration while protecting the reliability, scalability, latency, and quality of ChatGPT Search.
This role requires technical depth across the full Search stack and the ability to understand and influence systems owned by partner teams. You will be expected to develop a coherent technical direction across model behavior, inference, search orchestration, indexing, retrieval, experimentation, and infrastructure,even when execution spans multiple organizational boundaries.
You will lead multiple complex workstreams, empower experienced engineers to own major technical areas, and partner with product, research, Post-Training, Search Quality, Inference, Indexing, Retrieval, and infrastructure teams to translate emerging model and search capabilities into reliable experiences operating at global scale.
Responsibilities:
- Define and drive the technical strategy, architecture, and roadmap for ChatGPT Search Infrastructure, spanning search orchestration, APIs, model and prompt integration, serving, experimentation, evaluation, observability, and product integrations.
- Lead and develop a team of experienced engineers, create meaningful ownership opportunities, and foster an inclusive, high-trust culture with clear accountability and high standards.
- Partner with Post-Training on model launches, A/B experiments, search-behavior evaluation, and prompt optimization, translating model improvements into production-ready product experiences.
- Build reusable platforms that enable Search product vertical teams to independently implement, test, and launch features, with automated guardrails that protect reliability, scalability, quality, and latency.
- Partner with Inference, Indexing, and Retrieval teams to evolve the end-to-end Search architecture, adapt serving optimizations, and improve product outcomes across the stack.
- Define and uphold service objectives of at least 99.9% availability, sub-second latency where required by the user experience, and the scalability needed to support ChatGPT’s continued growth.
- Establish strong engineering practices across system design, testability, observability, experimentation, capacity planning, rollout safety, operational readiness, and incident prevention.
- Independently lead multiple complex workstreams, remove technical and organizational bottlenecks, and build alignment across product, research, and infrastructure teams in ambiguous and rapidly changing environments.
Benefits:
- Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
- Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
- 401(k) retirement plan with employer match
- Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
- Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
- 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
- Mental health and wellness support
- Employer-paid basic life and disability coverage
- Annual learning and development stipend to fuel your professional growth
- Daily meals in our offices, and meal delivery credits as eligible
- Relocation support for eligible employees
- Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.