Description
You will lead the application support function for Grab's finance systems landscape, managing a team of internal and external support consultants. You will ensure effective service delivery, operational stability, continuous improvement, and strong stakeholder satisfaction.
Responsibilities:
- Lead a team of more than 15 consultants and specialists across Malaysia, the Philippines, Indonesia, and India.
- Act as the senior operational owner for Oracle Fusion Cloud Financials and related finance platforms.
- Ensure production stability, lead critical incident resolution, govern Oracle quarterly updates, oversee integration health, and support month-end and year-end finance activities.
- Serve as a senior escalation point for critical incidents, support Finance and Procurement leadership, manage vendor performance, and align application support with the Finance Systems technology roadmap.
Qualifications:
- At least 7 years of experience as a Support Manager in a finance systems or ERP application support environment.
- Good knowledge of ITSM/ITIL processes for global systems.
- Strong hands-on experience supporting Oracle Fusion Cloud Financials and Procurement.
- Strong technical understanding of Oracle Fusion integrations, including Oracle Integration Cloud, REST and SOAP web services, FBDI, ADFDI, scheduled processes, interface monitoring, and error resolution.
Benefits:
- Term Life Insurance and comprehensive Medical Insurance.
- GrabFlex benefits package.
- Parental and Birthday leave.
- Love-all-Serve-all (LASA) volunteering leave.
- Confidential Grabber Assistance Programme.
- FlexWork arrangements.