Description
We are looking for a people leader who can elevate and scale a well-established Workfront practice at Adobe.
Responsibilities
- Lead, mentor, and grow a diverse team of Workfront practitioners across implementation, consulting, and architecture, owning their performance, development, and career progression.
- Execute competency initiatives that keep the practice sharp on Workfront platform developments, AI automation, and content supply chain trends.
- Own the full competency cycle, defining skill frameworks, assessing proficiency gaps, and building targeted development plans to close them.
- Champion AI adoption across the practice, identifying opportunities to embed AI tools into delivery workflows, knowledge management, and day-to-day operations to drive measurable efficiency gains.
- Own delivery quality standards across the practice, establishing review mechanisms, feedback loops, and accountability structures that ensure consistently high customer outcomes.
- Drive delivery excellence through playbooks, best practices, and reusable frameworks that raise quality and consistency across every engagement.
- Act as a thought leader internally and externally, representing the Workfront practice in customer conversations, industry forums, and strategic initiatives.
- Partner with pre-sales, delivery, and product teams to connect practice capabilities with market demand and commercial outcomes.
- Maintain awareness of delivery health, utilisation, and customer satisfaction metrics, escalating and course correcting where needed.
Requirements
- 10 to 12 years overall with 4 to 5 years in people leadership or practice management within a consulting or services organisation.
- Background in enterprise technology consulting, work management platforms, or professional services, enough to lead a diverse technical practice with credibility.
- Proven experience managing performance, career development, and team culture at scale across mixed roles and seniority levels.
- Experience building or scaling skill frameworks and competency models within a mature practice.
- Track record of driving quality improvement and operational efficiency initiatives within a delivery or consulting organisation.
- Working knowledge of Workfront or similar work management platforms, deep expertise is not required but platform familiarity matters.
- Genuine enthusiasm for AI, both as a delivery accelerator and as a tool for competency building and talent development.
- Comfortable engaging at senior stakeholder and customer levels with strong executive communication skills.
- Exposure to Content Supply Chain or Martech is a plus.
- Bachelor's degree required.