Description
Organizations everywhere struggle with the costs and complexities of software solutions. Freshworks offers a fresh vision for how the world works, building uncomplicated service software that delivers exceptional customer and employee experiences.
We are looking for a passionate and technically skilled Solution Engineer to be part of our SMBC Sales Support team for Freshservice. You will solve complex customer problems, design tailored solutions, and deliver impactful demonstrations of the Freshworks platform.
Pre-Sales Engagement & Customer Solutions
- Engage with SMB, mid-market customers to understand their business and technical challenges.
- Conduct discovery sessions, architect solutions, and deliver tailored product demonstrations and Proofs of Concept (POCs).
- Address technical objections and ensure alignment with customer needs.
AI Solutioning & Positioning
- Understand and clearly explain core AI/LLM concepts to technical and business audiences.
- Position Freddy AI Copilot, Freddy AI Agent, and Agent Studio within customer discovery, tying AI capabilities to concrete outcomes.
- Build and configure simple AI agents and automated workflows in Agent Studio.
- Field technical AI questions on integration, data handling, and governance.
Solution Design & Documentation
- Participate in gathering requirements and scoping complex engagements.
- Create technical documentation including solution proposals, SoWs, and RFP/RFI responses.
- Evaluate opportunities from a technical feasibility standpoint and proactively mitigate risks.
Collaboration & Execution
- Collaborate closely with Sales, Product, Engineering, and Implementation teams.
- Align technical strategies with sales initiatives to accelerate deal closures.
- Continuously improve pre-sales tools, processes, and enablement assets.
Customer Advocacy & Product Evangelism
- Articulate the value and capabilities of the Freshworks platform to technical and business audiences.
- Represent Freshworks at customer meetings, events, and forums as a trusted technical advisor.
- Keep abreast of product developments and industry trends to provide relevant guidance.