Description
Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets.
By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly.
The Payment Partner Operations Associate role is part of the Operations team, which owns credit, fraud, money movement, and payments, protecting customers and the company.
As a Payment Partner Operations Associate, you will define how Brex launches, manages, measures, and improves partner programs, from operating models and SLAs to reporting, fee reconciliation, issue management, and performance reviews.
Responsibilities:
- Define and own the operating model for partner management, including processes, decision rights, governance, documentation, and escalation paths.
- Establish partner SLAs, KPIs, reporting cadences, and performance-review mechanisms; hold internal and external stakeholders accountable to them.
- Build reporting that provides clear visibility into partner performance, operational health, volume, quality, incidents, risks, and opportunities.
- Own fee reconciliation and related controls, ensuring partner invoices, contractual terms, payment calculations, and internal records are accurate and resolved on time.
- Lead operational readiness for new partners, products, workflows, and program changes, including requirements, launch plans, testing, training, and post-launch monitoring.
- Manage partner incidents and escalations, coordinate root-cause analysis, and drive durable corrective actions.
- Identify process gaps and automation opportunities that improve partner experience, reduce manual work, and strengthen control quality.
- Partner with Finance, Legal, Compliance, Product, Engineering, and Partnerships to resolve complex issues and translate partner needs into scalable operational solutions.
- Create executive-ready updates that synthesize performance, risks, financial impacts, and recommended actions.
Requirements:
- 3+ years of experience in partner operations, payments operations, financial operations, vendor management, or a related role in fintech, banking, or another regulated environment.
- English proficiency/fluency, both written and speaking.
- Demonstrated experience building operating programs, not just managing established workflows.
- Strong experience defining SLAs, KPIs, and governance structures and using them to improve external-partner performance.
- Experience with fee, invoice, or financial reconciliation processes, including investigation and resolution of discrepancies.
- Strong analytical skills and comfort using spreadsheets, data tools, SQL, or similar tools to build reporting and identify trends.
- Excellent cross-functional communication and stakeholder-management skills, including the ability to influence senior internal and external partners.
- Sound judgment, strong attention to detail, and the ability to operate effectively in ambiguous, high-stakes situations.
- A builder mindset with a bias toward scalable processes, clear ownership, and AI-centric automation.