Description
We are seeking an Account Installation Representative to implement new business, maintain renewals, and manage changes to accounts. As an Account Installation Representative, you will administer the installation of assigned client accounts, including structure and billing set up, data base loading, ID card set up, benefit package build, and set up for client and broker website access.
Primary Responsibilities:
- Administer the installation of assigned accounts, including structure and billing set up, eligibility collection, data base loading, and ID cards
- Provide support to assigned accounts by responding to inquiries or resolving issues of concern
- Conduct detailed review of eligibility and plan benefit information
- Load data into the database, including client coverage, premium, enrollment, and benefit plan information
- Distribute ID cards and maintain tracking tools
- Implement benefit, premium, and structure changes for existing clients
Competencies:
- Action Oriented
- Customer Focus
- Drive for Results
- Learning on the Fly
- Organizing
- Priority Setting
- Problem Solving
- Time Management
Qualifications:
- High School Degree or equivalent required
- Strong verbal and written communication skills required
- Ability to identify system enhancements for increased effectiveness
- Experience using Microsoft Office Suite (Excel, Outlook, Word, PowerPoint, Access); Excel proficiency (vlookup, pivot tables)
- US or International Health Insurance knowledge preferred
- Prior Benefit Installation Experience a plus
- Good knowledge and understanding of Account Installation and business/operating processes and procedures