Description
We are seeking a Customer Service & Logistics Specialist to serve as the primary point of contact for Red Bull customers in Central America, the Caribbean, and the Andean region.
The successful candidate will be responsible for ensuring the smooth execution of the order-to-cash process, providing high-quality customer service, and maintaining compliance with local regulations.
Responsibilities:
- Manage the complete order process, including tracking deliveries and resolving logistical issues
- Provide accurate and helpful information to internal and external customers
- Coordinate customer requests and ensure compliance with Red Bull quality standards
- Develop and implement process improvements to increase efficiency and effectiveness
- Monitor and report on key performance indicators
Requirements:
- At least 3-5 years of experience in a similar role
- Bachelor's degree in Supply Chain, Logistics, Business, or a related field
- Fluency in Spanish and English (verbal and written)
- Experience with SAP and Microsoft Excel
- Strong communication and problem-solving skills