Director, Merchant Launch Operations

ShipMonk is seeking a highly skilled and experienced Director to join our Launch Operations team. As a member of the Launch Operations team, this role will play a pivotal role in the planning and execution of high-impact, high-visibility projects and initiatives, while driving operational excellence across our fulfillment centers.

Responsibilities:

• Build & Lead the Ops CI Function: Design and operationalize the Ops CI function at ShipMonk, including intake processes, project governance, and reporting cadence. Hire, develop, and lead a team of Ops CI managers embedded across the network.

• Drive Performance Improvement: Own a portfolio of projects across fulfillment operations, cross-functional domains, merchant onboarding, and compliance programs. Apply structured problem-solving methodologies to diagnose root causes, design solutions, and implement changes.

• Change Management & Culture: Champion a culture of continuous improvement across ShipMonk, making problem-solving accessible and habitual at every level of the organization. Design and deliver CI training and capability-building programs for operations leaders and frontline teams.

• Merchant Launch & Solutions: Support the analysis of merchant attributes and SKU profiles to determine effective solution(s). Own the successful design, execution, and oversight of merchant launches, ensuring all operational aspects are thoroughly planned and executed.

• Data, Analytics, and Tooling: Develop and implement user-friendly workflows using tools such as Asana, Slack, Salesforce, and Google-based applications to streamline processes. Design and maintain dashboards and reporting tools to provide actionable insights and support data-driven decision-making.

• On-Site Support & Leadership Development: Provide on-site support and leadership development, ensuring team members are well-trained and equipped to meet operational challenges of the launch. Mentor and coach team members to build leadership capabilities and foster a culture of continuous improvement.

Requirements:

• Bachelor’s degree in industrial engineering, supply chain management, logistics, or a related field

• Minimum of 8 years of experience in e-commerce fulfillment operations, inventory management, and process optimization, with at least 3 years in a leadership role directly managing operations programs and projects

• Strong leadership and team management skills with a proven track record of driving results

• Excellent analytical and problem-solving abilities with a detail-oriented mindset

• Proficiency in warehouse management systems (WMS) and how they translate to operational process

• Strong communication and interpersonal skills with the ability to collaborate effectively across departments and levels of the organization