Description
We are seeking a Customer Service Manager to join our team in Leyland. As a Customer Service Manager, you will play a key role in ensuring that our customers receive exceptional service.
Our Ways of Working are at the heart of everything we do:
- Customer First: I care about our customers and do everything I can to meet their needs
- Teamwork: I always play my part in the team, and I recognise we go further together
- Working Freely in a Framework: I’m trusted to make my own decisions and encouraged to improve things for customers and for us
- Care and Respect: We care more and try harder; for each other, for everyone around Morrisons
- Listen and Respond: I take the time to talk with and listen to colleagues and customers, and always do the right thing for them
- Grow Sales, Low Cost: I understand my part in the end-to-end process and look for ways to drive improvement
The interview process typically consists of:
- An online assessment: a situation judgement test with multiple-choice answers
- A face-to-face or virtual interview: which may include competency questions
- A second interview: for some roles, which may involve completing a task such as a SWOT analysis
Benefits of working at Morrisons include:
- Opportunities for career progression
- A customer-centric business with a focus on colleagues and customers