Description
We are seeking a Customer Success representative who is fluent in Polish to join our team. As a Customer Success representative, you will partner directly with enterprise customers across Central and Eastern Europe, deploying multiple use cases leveraging the ElevenLabs platform.
Your primary focus will be driving adoption of the ElevenLabs platform, spanning core speech models, creative tools, and Agents. You will administer onboarding and enablement tactics across multiple products, advising on best practices for deploying ElevenLabs across web, mobile, and backend systems.
In addition, you will analyze product usage and performance signals to identify friction points, unblock adoption, and help customers realize measurable value from the platform. You will also own commercial outcomes across a defined set of accounts, with a strong emphasis on sustained multi-product adoption.
Responsibilities:
- Administer onboarding and enablement tactics across multiple products
- Advise on best practices for deploying ElevenLabs across web, mobile, and backend systems
- Analyze product usage and performance signals to identify friction points
- Unblock adoption and help customers realize measurable value from the platform
- Own commercial outcomes across a defined set of accounts
- Identify expansion opportunities, drive renewals and upsells
Requirements:
- 7+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the CEE region
- Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
- Strong understanding of the CEE market landscape and cultural nuances
- Familiarity and experience with building and deploying AI agents
- Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
- Excellent problem-solving, technical, and analytical skills
- Strong communication and interpersonal skills
- Fluent in Polish and English
Benefits:
- Innovative culture
- Growth paths
- Learning & development support
- Social travel stipend
- Annual company offsite
- Co-working stipend