Customer Success Manager

We are seeking a Customer Success Manager to act as a trusted advisor for strategic accounts, driving customer retention, expansion, and satisfaction.

The successful candidate will be based in the Greater Brisbane Area, Queensland, Australia, and will be responsible for:

• Leading the onboarding process for high-value or complex accounts
• Building and maintaining strategic relationships with senior stakeholders
• Developing and delivering renewal and expansion strategies
• Proactively monitoring customer health metrics to identify risks
• Using advanced technical knowledge of Tenable's product suite to design and implement tailored adoption strategies
• Advocating for customers internally and capturing feedback to influence product roadmaps
• Collaborating with cross-functional teams to align efforts and deliver impactful customer outcomes
• Mentoring Associate and Customer Success Managers
• Contributing to refining customer success frameworks, tools, and processes

To be successful in this role, you will need:

• A Bachelor's degree or equivalent work experience
• 8+ years in customer-facing roles, including 5+ years in account management, sales, or similar positions
• Proven expertise in managing high-value SaaS or subscription-based accounts
• Strong relationship management skills
• Demonstrated success in meeting or exceeding renewal and expansion targets
• Deep understanding of Customer Success best practices
• Exceptional communication, problem-solving, and time-management skills
• Proficiency in tools such as Salesforce.com and Google Workspace