Description
As a Senior Network Manager, you will provide comprehensive stakeholder support to Global Relationship Managers, client support teams, operational and product development departments. You will supply in-depth technical expertise and market insights on international securities markets within scope.
Your responsibilities will include:
- Contributing specialized knowledge to industry surveys and client RFP responses
- Engaging with operational teams to evaluate agent bank operational performance
- Serving as a primary contact for serious issue escalation between internal stakeholders and agent banks
- Overseeing and managing assigned Agent Relationships
- Leading pricing assessments and Service Level Agreement reviews
- Coordinating and monitoring cross-regional projects and initiatives
- Collaborating with Peer Network Managers to compile and update detailed due diligence documentation and trip notes for review by Compliance and auditors
- Conducting efficiency evaluations of agent banks to ensure optimal service quality is delivered consistently for all external and internal clients
- Monitoring market and regulatory updates in assigned markets (Spanish LATAM) to ensure accuracy of information and that the impacted stakeholders are updated in a timely manner
- Assisting with escalations of queries and requests that may get delayed due to language challenges (Spanish to English)
The role requires a Bachelor's degree in Finance, Business Administration, Risk or a related field and 6 years of progressive, post-baccalaureate work experience in a Markets and Securities Services or Risk or Network Management. You must also have 5 years of experience in compliance, risk, audit or control related roles and 3 years of experience in operations, cash management, relationship management, global custody, broker dealer industry or network management.
In return, you will receive a salary range of $157,092.00 to $167,092.00 per year. HSBC offers a competitive benefits package including a robust Wellness Hub, in a welcoming, diverse, and inclusive work environment. You will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow.