Support Specialist

At Komodo Health, our mission is to reduce the global burden of disease.

We are looking for a Support Specialist to join our team in India.

The successful candidate will deliver exceptional application support to our customers, providing information, best practices, and process guidance.

Responsibilities:

• Answer customer questions about general product features and behaviors
• Handle common technical tasks and activities according to specifications
• Gather clear requirements for every support ticket, focusing on escalation tickets, and collaborate with product and engineering teams
• Respond to workload with consistent operational rigor and model best behaviors in communication, timeliness, and follow-through

Requirements:

• 2 years in a customer/technical support role, preferably using Service Cloud or similar, as well as Gainsight and Jira
• Clear written and verbal communication skills in English
• Technical knowledge and understanding of Google Suite and basic configuration structures
• 4-year degree from university (STEM degrees preferred)
• Positive attitude towards work/life

Nice to have:

• Understanding of the healthcare industry and prior support experience in this field
• Technical knowledge such as SQL

Our AI Standard: At Komodo, we're leading the AI revolution in healthcare. We expect every team member to integrate AI into their daily work – from summarizing documents to automating workflows and uncovering insights.