Description
Salesforce is seeking a Senior Analyst, Impact to join the Impact Operations team. The successful candidate will report to the VP of Impact Operations, Technology, and Governance, and will be responsible for owning customer-facing inquiries, including RFP responses, questionnaires, and reporting.
The Senior Analyst, Impact will advance global customer engagement through deal support and targeted transparency, owning and iterating on agentic technologies to streamline the role. The ideal candidate will excel at orchestrating complex projects across diverse stakeholders, with a proven ability to distill dense information into clear, factually rigorous deliverables.
Responsibilities:
- Own end-to-end process and responses to customer requests for proposal (RFPs), requests for information (RFIs), and due diligence questionnaires covering impact, sustainability, and ESG topics leveraging agentic solutions
- Establish a comprehensive understanding of Salesforce's policies and procedures as it relates to environmental, social, and governance topics
- Engage directly with Account Executives to field requests, align on expectations, and document status
- Communicate quarterly results to leadership and broader organization to track trends and monitor progress
- Monitor, communicate, and respond as needed to country-specific or industry-specific customer requirements as they arise in partnership with legal, controllership, and relevant subject matter experts
- Serve as the project manager of the annual Stakeholder Impact Report, mobilizing a cross-functional task force across key business areas
- Lead the company's annual EcoVadis submission, annual S&P 500 CSA sustainability survey submission, and partner with other leaders across the team on broader reporting alignment
- Provide flexible support on other customer-facing Impact compliance needs as they arise
- Integrate agentic tooling across all workflows in partnership with technical leads
Requirements:
- 3-5 years of relevant experience in RFP/RFI response, ESG compliance, or sustainability reporting
- Exceptional written communication and project management capabilities, with a track record of driving cross-stakeholder alignment and meeting tight deadlines
- Detail-oriented and highly organized
- Familiarity with ESG reporting frameworks and platforms such as EcoVadis, GRI, SASB, or similar
- Strong proficiency with Slack and Google Workspace
- Ability to optimize processes and drive efficiency independently, including demonstrated experience working with agentic tools
- Comfortable working cross-functionally with legal, sales, and procurement teams
- Bachelor's degree in a related field preferred, but not required given relevant experience
What We Offer:
- Competitive salary: $94,000 - $142,300 annually
- Comprehensive benefits package, including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program