Senior Manager - Insurance Product Implementation

Innovate and shape what comes next at AIA. As a Senior Manager, you will lead the delivery and continuous enhancement of technology solutions supporting Insurance Product Implementation, Campaign Implementation, Healthcare & Wellness initiatives, Risk, and strategic proposition-related projects.

Project Delivery, Business Analysis & Implementation (80%)

• Manage end-to-end delivery of projects, including Insurance Product Implementation, Campaign Implementation, Healthcare & Wellness initiatives, Risk, and strategic proposition projects.
• Coordinate activities across business users, development teams, vendors, and support teams.
• Own project scope, schedules, dependencies, risks, issues, action items, quality, and delivery outcomes.
• Engage stakeholders to understand business needs, objectives, customer outcomes, and operational challenges.
• Translate business requirements into functional and technical specifications, user stories, process flows, acceptance criteria, and solution documentation.
• Facilitate requirement workshops, process analysis, solution design discussions, walkthroughs, and decision alignment.
• Collaborate with architects, internal technology teams, development teams, and vendors to ensure solutions meet business objectives, regulatory and compliance requirements, security expectations, and enterprise standards.
• Lead and support testing activities, including test planning, UAT readiness, defect triage, deployment planning, production rollout, and post-implementation stabilization.
• Ensure project governance and delivery comply with TDA methodologies, controls, and standards.
• Communicate delivery status, key risks, mitigation plans, decisions, and recommendations to sponsors, steering committees, and senior business and technology stakeholders.
• Prepare management reports, steering committee materials, executive presentations, and delivery documentation.
• Drive adoption of AI-assisted practices across the SDLC.
• Use GitHub Copilot, enterprise LLM platforms, Copilot Studio, and internal AI agents to improve delivery productivity and solution quality.

Production Support, Technical Advice & Continuous Improvement (20%)

• Ensure reliable production operation of application systems and provide timely support to business users.
• Analyze technical and production issues and coordinate cost-effective resolution with support, development, infrastructure, and vendor teams.
• Provide technical advice, handle user enquiries, and coordinate incident, problem, and change activities.
• Support BAU enhancements and continuous improvement for proposition-related applications.
• Identify opportunities to improve service quality, operational efficiency, controls, resilience, and customer outcomes.
• Conduct research on emerging technology and prepare recommendations where relevant.
• Promote knowledge sharing, maintain support and solution documentation, and strengthen team capability.

Minimum Job Requirements:

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, Engineering, Business Information Systems, or a related discipline.
• At least 10 years of experience in information technology, including systems analysis, application development, project delivery, or application support, with demonstrated leadership responsibility.
• Proven experience managing initiatives through the full lifecycle, from requirements and solution design through testing, production rollout, and post-go-live support.
• Experience managing onshore and offshore delivery resources, vendors, and multiple concurrent priorities.
• Insurance or financial-services experience is strongly preferred; experience in product implementation, campaign management, Risk, customer engagement, healthcare, wellness, or proposition-related platforms is an advantage.
• Hands-on experience in AI implementation, AI-assisted software delivery, automation, or digital transformation is preferred.
• Experience in Agile, Waterfall, or hybrid delivery environments.

Technical Knowledge

• Strong understanding of the Software Development Lifecycle, application support, change management, testing, release, and production-control practices.
• Good understanding of system integration, APIs, data flows, cloud platforms, DevOps, and enterprise application delivery.
• Exposure to GitHub Copilot, large language models, Copilot Studio, AI agents, or similar enterprise AI solutions.
• Working knowledge of data analysis and SQL for impact analysis, requirement validation, and issue investigation is an advantage.

Core Competencies

• Strong business analysis, requirement management, project delivery, and stakeholder-management capabilities.
• Excellent leadership, facilitation, negotiation, communication, and presentation skills, including communication with senior executives and management committees.
• Strong analytical, problem-solving, decision-making, risk-management, and organizational skills.
• Ability to work effectively across business and technology teams and to manage multiple complex initiatives simultaneously.
• Customer-focused mindset, ownership, collaboration, and commitment to responsible innovation.

Language Requirements

• Fluent in English and Cantonese, both spoken and written; proficiency in Mandarin is highly desirable.