Description
We are seeking a Principal Business Process Analyst to join our team in supporting customer activities in Washington, DC. This position can be worked remotely.
The successful candidate will combine business analysis expertise with hands-on project oversight, ensuring initiatives remain on schedule, risks are managed, and cross-functional teams deliver high-quality solutions effectively. The candidate should be experienced in Agile methodologies; requirements gathering; user story creation; sprint management, and using Jira, Confluence, and AI tools to track, visualize, and communicate project progress.
Key Responsibilities
Project Management & Tracking
- Lead day-to-day project management activities, including schedule development, milestone tracking, dependency management, and risk/issue mitigation.
- Maintain and manage project plans, dashboards, status reports, and delivery roadmaps to ensure transparency across stakeholders.
- Track progress across multiple Scrum and Kanban teams using Jira, ensuring alignment between planned work, in-flight activities, and delivery commitments.
- Ensure timely follow-up on action items, deliverables, blockers, and stakeholder requests through disciplined project tracking routines.
- Establish repeatable project workflows and documentation standards to strengthen governance and operational consistency.
Agile Management & Facilitation
- Facilitate Agile ceremonies including sprint planning, backlog refinement, daily standups, reviews, and retrospectives.
- Support cross-functional teams by removing impediments, improving communication flow, and ensuring alignment to sprint goals.
- Monitor sprint health metrics (velocity, burndown, capacity, flow) and proactively address risks impacting delivery.
- Manage Jira workflows, boards, tasks, and queries to support project transparency and operational efficiency.
Business Analysis & Process Optimization
- Collaborate with stakeholders to elicit, document, and validate business and functional requirements, translating them into user stories and acceptance criteria.
- Document end-to-end processes and identify areas for optimization, automation, or reengineering to improve operational efficiency.
- Partner with SMEs, technical teams, analysts, and operations staff to ensure requirements are understood and delivered correctly.
- Maintain structured documentation and linked artifacts in Confluence to ensure traceability across requirements, development, and reporting.
Tools & Technology
- Use Jira and Confluence extensively for project planning, tracking, reporting, and documentation.
- Leverage AI tools for project tracking, workflow automation, documentation updates, and multi-project coordination.
Required Qualifications
- Bachelor’s degree
- 8+ years of project management, business analysis, or Agile delivery experience.
- Proven experience tracking projects, managing schedules, writing requirements, and developing user stories.
- Proficiency with Jira and Confluence for project management, requirements tracking, and workflow documentation.
- PMP certification
- US citizenship
Benefits
- Full-flex work week
- 401K with company match
- Internal mobility team dedicated to helping you own your career
- Collaborative teams of highly motivated critical thinkers and innovators