Sr. Manager, Operations Continuous Improvement

ShipMonk is building a dedicated Operations Continuous Improvement function, a new capability designed to systematically identify, prioritize, and close performance gaps across their fulfillment network.

As Senior Manager, Operations Continuous Improvement, you will lead continuous improvement as a key partner to the site GM. You will establish a CI roadmap, drive project cadences, and deliver high-impact projects.

Responsibilities:

• Build & Lead Site-Level CI: Develop and own the site's CI roadmap, ensuring projects are executed on and validated, with clear timelines and accountability.
• Create visibility for Ops CI work across the organization through a consistent cadence of reviews and change management.
• Drive Performance Improvement: Apply structured problem-solving methodologies (Lean, Six Sigma, or equivalent) to diagnose root causes, design solutions, and implement changes.
• Set and track KPIs for CI project outcomes and report on progress to senior leadership.
• Partner with General Managers and functional leaders to identify and size improvement opportunities.

Change Management & Culture:

• Champion a culture of continuous improvement across ShipMonk.
• Design and deliver CI training and capability-building programs for operations leaders and frontline teams.
• Lead change management efforts for major CI initiatives.

Partner with Central Process Excellence:

• Serve as the primary interface between the CI function and the Process Excellence (PE) team.
• Feed the PE team with real-world signals from the ops floor.

Data, Analytics, & Tooling:

• Use data to drive every stage of the CI lifecycle.
• Partner with the Analytics team to develop insights that surface performance gaps and track improvement trends.

Requirements:

• Bachelor's degree in Industrial Engineering, Supply Chain, Operations Management, Business, or a related field.
• Minimum of 5 years of experience in operations, with at least 3 years in a leadership role directly managing CI or operational improvement programs.
• Demonstrated track record of building CI functions or programs with measurable financial and operational impact.
• Deep proficiency in Lean and/or Six Sigma methodologies.

Nice to Have:

• Experience building and running a CI cadence & process from scratch in a high-growth, operationally complex environment.
• Familiarity with WMS and the ability to leverage system data directly in improvement work.
• Experience managing complex projects working cross-functionally with commercial, analytics, product development, and operations.