Description

We are seeking a Customer Service Representative to join our team at JLL in Hong Kong.

The successful candidate will provide quality customer service to tenants and visitors in a cultural and creative mall.

Key responsibilities include:

Providing excellent customer service to tenants and visitors
Handling complaints and requests from tenants and maintaining good relationships
Greeting customers at the start of the day
Handling enquiries, requests, and phone calls from customers and visitors
Settling complaints and managing sudden incidents
Supporting in-mall activities such as exhibition events
Performing inspections of stores on all floors and recording information in daily patrol forms
Issuing signage, directories, notices, and work orders
Handling redemption and other administrative tasks
Providing immediate response and support related to operations
Carrying out internal discussions according to client's requisition
Maintaining a well-organized booklet display at the counter and rack of leaflets
Carrying out any other duties as assigned by AFO/FO/SFO/FM

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply.