FBS Customer Service Manager (Call Center)

Our Client, a leading US insurer, serves over 10 million households with more than 19 million policies across the US.

Manage a team to maximize positive customer experience, focusing on risk acceptability guidelines and profitable business results.

Job Functions:

• Monitor team performance, including customer experience, work product quality, efficiency, and compliance.
• Create plans to improve team performance and develop individual skill sets.
• Ensure team members meet performance goals and communicate individual performance regularly.
• Interact with customers, respond to inquiries, and partner with leaders to develop improvements.
• Maintain knowledge of procedures, methods, and regulatory requirements.

Requirements:

• High School Diploma or equivalent required, Bachelor's degree preferred.
• 2+ years of experience in a leadership role within a Call Center, preferably within Customer Service.
• Fluent English.
• Availability to work on site in Aguascalientes.

Benefits:

• Competitive salary and annual performance-based bonus.
• Comprehensive benefits package, including grocery vouchers, saving funds, and private health insurance.
• Dynamic and inclusive work culture within a globally renowned group.
• Training & Development opportunities.