Servicing Collections Associate

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets.

By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly.

As a Servicing Collections Associate, you will be responsible for collecting on outstanding funds, risk management, and additional projects within the Servicing Collections function.

Responsibilities:

• Comply with Servicing Standard Operating Procedures (SOPs), ensuring tasks related to payment plans and other guidelines are effectively completed in a timely manner
• Collaborate with CX, UW, Sales, CSM, and Risk teams to devise and implement strategies aimed at maximizing long-term customer repayments, particularly in delinquency scenarios
• Identify and suggest improvements to payment plans/settlement options, considering trade-offs and additional credit exposure, to optimize recoveries
• Provide support to the Underwriting, Accounting, and Finance teams by offering visibility into ongoing customer negotiations and Servicing results
• Work effectively with various partners to ensure a harmonized approach towards achieving common goals
• Swiftly comprehend escalated customer repayment scenarios by analyzing context across systems, payment history, market, and industry trends
• Extract and present data using Hex and Google Sheets

Requirements:

• 1+ years of experience in a customer-facing role
• Strong ability to problem solve and resolve escalated customer issues
• Excellent verbal, written, and interpersonal communication skills
• Ability to multitask in a fast-paced environment
• Ability to build rapport and maintain business relationships
• Experience using Microsoft Office/Google Apps
• Experience using Salesforce Service Cloud, Salesforce Reporting, queue management, and Excel Functions

Bonus Points:

• Previous experience in commercial receivable recoveries
• A basic understanding of FDCPA, TCPA, and Credit Reporting
• Experience using Retool

Compensation: The expected base salary range for this role is $45,600 - $57,000 USD, with the opportunity to earn additional commission.