Description
We are looking for a passionate and dynamic Community Advocacy Manager to build and engage a network of advocates within our gaming communities on Assassin’s Creed franchises.
Your mission will be to recruit, onboard, and maintain strong relationships with influential players who can advocate for our games and help bridge the gap between our development team and the wider player base.
As a key member of our local Hub Engagement team, you will serve as a valuable point of contact for a wide variety of creators, including YouTubers, streamers, fansites, cosplayers, and podcasters, reinforcing player voice to help support both in & out of game retention.
Essential Duties and Responsibilities:
- Develop and execute a structured Advocacy Community Program to nurture and grow our core advocate base while attracting and inspiring new fans to join our communities.
- Collaborate with the Community Developer and Global Content Creator Manager to champion advocates' needs and enhance player experiences.
- Identify, coordinate, and deliver opportunities/rewards in Discord, focusing on engaging creators and fostering community growth through creative and impactful initiatives.
- Create a positive, inclusive environment across various community platforms (e.g. Discord) to ensure all players feel welcome and valued.
- Respond promptly and professionally to advocates inquiries, feedback, and comments while maintaining a strong pulse on trending topics and key concerns.
- Act as a bridge between the advocates network and internal teams, effectively communicating player needs and priorities to enhance overall experiences.
- Provide, deliver & follow-up in Discord on Local Opportunities/Rewards: Identify key creator opportunities that can both engage and grow our communities in the most creative and positive ways possible.
- Devise and manage contests & other events and facilitate the fulfillment of prize delivery when necessary.
- Plan, organize, and execute local events, including virtual meetups, webinars, and live streams to connect with the advocates community.
- Engage with players across social media (YouTube, TikTok, Facebook, Instagram, X) and community platforms (Discord, Reddit, Steam), moderate discussions, and provide customer support redirection.
- Develop active relationships with players, identify potential advocates, and strengthen connections with influencers and passionate community members.
Qualifications:
- Proven experience in a community management role, preferred within the entertainment or video gaming industries.
- Previous experience with user moderation and conversation management in a digital/online environment, including experience working with Discord and social media management tools.
- Strong understanding of social media services, mechanics, and trends; especially You Tube, Twitch, Instagram, Twitter/X, TikTok, and Discord.
- Background as a creative and knowledgeable gamer, comfortable with online communities and social media.
- Excellent communication skills in Chinese & English required.
- Ability to thrive in a highly dynamic environment working cross functionally with different partners.
- Strong project management skills, agility & solution driven mindset.
Benefits and Perks from Ubisoft Shanghai:
- A minimum of 15 days paid annual leave
- Monthly meal and snack allowance
- Premium medical insurance plan and free annual health check
- Game Package: free access to Ubisoft games on PC plus a rich and expanding library of games & books
- Employee Assistance Program: wellbeing solutions, emotional support, and life coaching
- Jumpstart your growth: A rich reservoir of premium and exclusive learning resources to support your continuous learning, expand your skillset, and advance your career.
- 10+ staff clubs featuring weekly sports and gaming activities and events