Operations Support Manager

As a member of the ShipBob Team, you will grow with an Ownership Mindset, collaborate with peers and leaders, and experience a high-performance culture.

The Operations Support Manager role is an individual contributor responsible for developing and supporting partner fulfillment centers to ensure they perform to necessary standards.

Responsibilities:

• Support 3PL partners: train, troubleshoot, and ensure adoption of ShipBob's tools and features
• Execute best-in-class operations: timely and accurate inbound operations, value-added service operations, and kitting solutions
• Support merchants: achieve key performance indicators, resolve escalations, and provide exceptional onboarding experiences
• Support internal customers: respond to operational queries, resolve escalations, and provide general status updates

Requirements:

• Demonstrated ability to build relationships and get business done
• Patience and resilience in teaching and helping 3PL partners
• Enjoyment of standardized processes and continuous improvement
• Minimum 4-6 years of operations or e-commerce fulfillment experience
• Advanced understanding of outbound or inbound fulfillment operations
• Intermediate skills with Microsoft Office tools (MS Excel)
• Access to a vehicle for travel needs

Perks and Benefits:

• Medical and wellness benefits
• Life assurance
• Income protection
• Pension scheme